Cookies Policy

This Cookies Policy explains how Hello Fortune Casino uses cookies and related browser technologies to support site functionality, session handling, analytics, preferences and security. It is written in plain language to help you understand what is stored in your browser, why it matters and how to control it.

What cookies are

Cookies are small text files stored by your browser when you visit a website. They hold information such as session identifiers, language choices or anonymous usage signals. Similar browser technologies include localStorage and sessionStorage, which can store data locally in your browser.

Why cookies are used

Cookies help Hello Fortune Casino keep your session active, remember your preferences, secure your account and measure how the site performs. They also let us provide features like login persistence, language settings, tailored navigation and aggregated analytics that improve the platform over time.

Types of cookies we use

Below are the common cookie categories you will encounter on Hello Fortune Casino and what they do in practice.

Essential cookies

These cookies are necessary for core site functions. They support login sessions, cart/state management, and navigation. Without essential cookies you may not be able to sign in, place bets or complete transactions. Essential cookies are usually session-based or short-lived persistent cookies.

Session cookies

Session cookies keep you logged in and maintain temporary settings during a single browser visit. They typically expire when you close your browser. Session cookies are used for actions like form entry, temporary verification and preventing duplicate requests.

Persistent cookies

Persistent cookies remain in your browser after you close it. They are used to remember language, currency choice, and consent decisions. Typical lifetimes vary - for example 30 days, 90 days or 1 year - depending on the purpose. Persistent cookies make returning to the site smoother.

Functional cookies

Functional cookies store UI preferences such as chosen language, date formats or dark mode. They do not track your activity across other sites and are used only to keep your chosen settings consistent between visits.

Analytics and performance cookies

Analytics cookies collect aggregated, anonymised information about site usage, page load times and feature performance. These cookies help us identify slow pages, popular games and errors so we can prioritise fixes and improvements. Data from analytics is used in aggregate - it is not tied to your personal identity.

Preference and language settings

These cookies remember your language and display preferences so the site opens in your selected language and layout. They improve continuity between visits and reduce the need to reselect options every time you log in.

Login and session continuity

Cookies used for login persistence store an encrypted session token so you can remain signed in across browser tabs or short breaks. For security, these tokens have expiration rules and are invalidated on logout or when cleared.

Device recognition

Device recognition cookies help detect familiar devices and offer smoother re-authentication. They can be used alongside additional security checks to reduce friction while maintaining account safety.

Security-related cookies

Security cookies support fraud prevention, bot mitigation and secure session handling. They work with services such as Cloudflare to help protect the site from automated attacks and manage traffic without exposing personal data.

Marketing or communication preferences

When you opt in to marketing communications, cookies may record that preference so we do not resend opt-in prompts. Marketing cookies can also support personalised content on the site. You can change these preferences at any time using the cookie settings or your account communication preferences.

Third-party integrations

Some cookies are set by third parties that provide services on the site, such as payment processors, live chat, content delivery networks and game providers. These third parties manage their own cookies and privacy practices. For example, security and traffic management services may set cookies to protect the platform and ensure reliable delivery.

Browser storage technologies

In addition to cookies, the site may use localStorage and sessionStorage for non-sensitive data that improves performance and user experience. Unlike cookies, localStorage persists until explicitly cleared, while sessionStorage is cleared when the tab or browser is closed.

Cookie consent management

On your first visit you will see a cookie banner that explains categories and lets you accept or manage settings. You can accept all, reject non-essential cookies or open a detailed settings panel to pick categories. Your choice is recorded using a preference cookie so you do not need to set it on every visit.

How to control or disable cookies

You can control cookies through your browser settings. Most browsers allow you to:

View the cookies stored by a site
Block or delete specific cookies
Block all third-party cookies
Set rules to clear cookies on exit

If you need help changing these settings, consult your browser's Help menu or support documentation. You can also contact our support team at [email protected] for guidance on cookie settings relevant to Hello Fortune Casino.

Clearing or disabling cookies - site impact

Disabling or clearing cookies may affect site behavior. If you block essential cookies you may not be able to sign in, place bets, or use some interactive features. Clearing cookies will log you out and reset stored preferences such as language and displayed balances.

Technical diagnostics and performance optimisation

We use cookies and related storage for diagnostics like crash reports and load testing. These tools record anonymised technical data such as page load times and error rates so developers can prioritise fixes and keep the site stable.

Aggregated analytics information

Analytics produce aggregated reports about visits, popular pages and feature usage. Aggregated analytics help us measure effectiveness of updates, tune performance and improve game discovery. This data does not identify individual users.

User experience improvements

Cookies support practical improvements such as faster loading for frequently used pages, remembered game filters, and saved payment preferences. These small efficiencies reduce repetitive clicks and make routine actions faster.

Managing third-party cookies

Third-party cookies are controlled by the external provider that sets them. You can usually manage or opt out of third-party tracking via your browser, the provider's settings or the cookie settings panel on the site. If you are unsure which provider to contact, [email protected] can direct you to the correct resource.

Updates to this policy

We may update this policy to reflect changes in technologies or how cookies are used. When material changes occur we will post an updated effective date and, where appropriate, prompt you to review or reset your cookie preferences.

Contact

For questions about this Cookies Policy, cookie settings, or to request assistance, contact [email protected].