Responsible Gambling

We take responsible gambling seriously and are committed to helping players keep play safe and under control. Our aim is to provide clear tools, sensible limits and accessible support so you can enjoy play without it affecting other parts of your life. If you ever want to change how you play, we make it straightforward to do so.

Player protection principles

We put player safety first by offering practical, easy-to-use controls and by training our team to spot and respond to signs of harm. We encourage informed play and expect customers to gamble within their means. Our approach is proactive, confidential and non-judgemental.

Activity-control tools

You can manage your account activity from the Responsible Gambling section in your profile. Options include deposit limits, loss limits, session reminders, time-outs and full self-exclusion. Our support team can also apply limits on your behalf if you prefer.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable from your account settings but any reduction takes effect immediately while increases may be subject to a short delay to prevent impulsive changes.

Loss limits

Loss limits help you cap net losses over a chosen timeframe. You can set these in your account and review them at any time. Limits are enforced at wallet level so you will not be able to exceed the set amount during the selected period.

Time limits and session reminders

Use session reminders to receive alerts after a set playing time, and set automatic session time limits if you prefer. We also offer cooling-off periods for short breaks and account breaks for longer rests from play.

Self-exclusion

If you need a longer break you can self-exclude for a minimum of 24 hours up to several months, or choose permanent account closure. During self-exclusion your account will be blocked, marketing communications paused and access to play prevented.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing to gamble, hiding activity, irregular sleep patterns or neglecting responsibilities. If you or someone you know shows these signs, act early and use the tools available or contact our support team.

Tips for maintaining control

Practical tips include setting budgets, using deposit and loss limits, taking regular breaks, avoiding gambling when stressed or impaired, and treating gambling as a form of paid entertainment rather than income.

Professional help and support organisations

If you need further help, contact recognised UK organisations such as GamCare, BeGambleAware or register with GamStop for domestic self-exclusion. Our team can provide guidance and signpost you to appropriate support services.