Hello Fortune Casino Terms and Conditions

This page sets out the rules that apply when you use our platform. It explains the relationship between us and our users, the basic obligations we expect from you and the steps we will take to operate the service. By creating an account and using the site you accept these terms and any supplementary rules we publish from time to time.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Keep your login credentials secure and do not share access with others. We may suspend or close accounts where we suspect unauthorised access, fraud or other abuse. You must notify us immediately if you believe your account has been compromised.

Account security and verification

We require identity and address verification before processing withdrawals or where required for compliance and fraud prevention. You agree to provide documents or information we reasonably request. We may restrict account activity until verification is complete.

Eligibility requirements

To open and use an account you must meet our minimum age requirement and any eligibility criteria set out on the site. Only one account is permitted per person, household or IP unless we expressly agree otherwise. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

You must use the platform for lawful personal purposes only. Prohibited conduct includes laundering funds, using multiple accounts to exploit promotions, providing false information and attempting to manipulate games or systems. We may investigate suspicious activity and take appropriate action, including withholding funds and closing accounts.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be published alongside each offer. In general, offers require opt-in and may carry wagering requirements, eligible games, maximum bet limits and expiry conditions. We may withhold, revoke or reclaim bonuses if we reasonably determine that terms are being abused or if you breach the general terms.

Deposits and withdrawals

Payment methods, minimums, limits and processing times are shown in the cashier. We aim to process withdrawals promptly but may require additional checks before releasing funds. We may apply limits to withdrawals and deposits and require identity verification or source of funds evidence for larger transactions.

Checks and holds

We may place holds on funds while we complete fraud or identity checks. If we ask for documents, please provide them as soon as possible to avoid delays. Where necessary, we will communicate reasons for any hold and the steps required to lift it.

Dispute resolution

If you have a dispute with us you should contact customer support in the first instance. We will investigate and aim to resolve matters fairly and promptly. If we cannot agree, we may offer escalation routes or independent dispute resolution where applicable and available.

Updates to terms and conditions

We may amend these terms from time to time. We will notify you of significant changes via the site or by email where contact details are available. Continued use of your account following notice of changes constitutes acceptance of the updated terms. If you do not accept a change you should stop using the service and close your account.